FAQ

We will answer all your questions

  • The app is missing the currency I need.

    add

    Send us a message from the app Android: (Menu → „Send report”) IOS: (More -> Report a problem) with the information which currency is missing. It will be added in the next version of the app.

  • How to delete your account?

    add

    If you want to remove your account, log into the application and send us a message Android: (Menu → „Send report”) IOS: (More -> Report a problem) with the information of account removing.

  • What are the costs of using the app?

    add

    The application is free. However, there is an option to donate its developers. For the free usage you have the possibility to show us gratitude with a coffee on you ( Menu- patronize option). Thanks to this, you will become a premium user with an access to additional functionalities.

  • How to become a premium user?

    add

    To use additional options available for premium users you can show us your gratitude and buy us a coffee. (Menu->Donate us!)

  • What are #hashtags and how they can be used?

    add

    Hashtags let the user tag the purchased items more accurately for its future easy search. In the "receipt name" or "note" field, you can add your own hashtag by entering the # symbol in front of the name, e.g. #kids or #entertainment. With the help of hashtags, you can also search for receipts by typing at the beginning in the search field #. A list with the hashtags you have chosen will be displayed. In the premium version ("we have a coffee on you), you'll also be able to view selected purchase statistics based on hashtags.

  • Is there a possibility to edit or create your own categories? add

    add

    Currently, the application does not allow you to create your own categories. For more detailed description of your receipts please use hashtags.

  • When the receipts are moved to the archives?

    add

    Receipts are automatically moved to the archive after their term of warranty expires. In order to display the archived items change filters by clicking on the funnel in the right top application corner. When you set "Show me" in an "expired" mode, the app will display the archived receipts.

  • My receipts has disappeared! What can I do?

    add

    Check if the filters for dates or prices are on. Make sure the receipt you are looking for has not been moved to the archive (funnel icon in the right top application corner). If all the filters are off and your still cannot see your receipts please contact us by sending a message (Android: Menu-> "Send report", iOS: (More-> "Report a problem")

  • Where are my receipts stored?

    add

    Receipts are stored on our servers. Thanks to it when you loose or change your phone, you will be able to retrieve all the receipts. In order to do it log into the app with your Facebook or Google account. In addition, you may set the app to make copies of the receipts photos in a gallery of your phone.

  • Is there a possibility to share the receipts with multiple users?

    add

    Sharing the receipts between the two devices is only possible when you log on each with the same Google or Facebook account. In the future we would like to introduce account sharing functionality.

  • Are the images of the receipts in the app accepted in the stores?

    add

    In order to make claims or returns of goods you do not need the paper original receipt. It is enough if you have a copy, the image of which is available in the app. However, in case you are asked for a receipt on paper you may easily have it printed from your app. For more information please refer to the opinion from a lawyer available at https://panparagon.pl/public/data/lawyerOpinion.pdf

  • Can I use different than Google or Facebook account?

    add

    No, this is not possible. Google and Facebook accounts are the only way to create an account in an app.

  • Will I see my receipts even if my phone is replaced or lost?

    add

    In order to make sure your receipts are saved, please use the app after log in with Facebook or Google account. When you log into an app on a new/ different device please log in again with the Facebook/Google account and all your receipts will be retrieved.